Customer Service & Receptionist Specialist

Join Kuok Group as a Customer Service & Receptionist Specialist in beautiful Canggu, Bali! This is a fantastic opportunity to be the welcoming face of our organization while supporting our customer service and marketing teams. You'll play a pivotal role in ensuring our guests and clients have a seamless and memorable experience. In this role, you'll be the first point of contact for our visitors, handling inquiries, reservations, and providing exceptional service. With your strong communication skills and passion for hospitality, you'll help create a warm and inviting atmosphere that reflects our commitment to excellence.

Kuok Group is a leading hospitality company in Bali, known for its luxurious resorts and exceptional service. Located in the vibrant and picturesque area of Canggu, our property offers a unique blend of modern amenities and traditional Balinese culture. As a Customer Service & Receptionist Specialist, you'll be part of a dynamic team that values innovation, collaboration, and a customer-centric approach. This role offers a fantastic opportunity for professional growth and development, with access to training programs and career advancement opportunities within the company.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests and clients upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle inquiries, reservations, and bookings using our property management system (PMS).
• Provide information about our facilities, services, and local attractions to enhance the guest experience.
• Coordinate with our marketing team to promote special events, packages, and offers.
• Maintain a clean and organized reception area, ensuring it is always presentable and welcoming.
• Assist with front desk operations, including check-in/check-out procedures and guest billing.
• Monitor and report any issues or concerns to the appropriate departments for resolution.
• Uphold our company's values and policies, ensuring a high standard of service and professionalism.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, reception, or hospitality roles.
• Proficient in English, both written and spoken, with good communication skills.
• Familiarity with property management systems (PMS) is a plus.
• Excellent interpersonal and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Previous experience in the hospitality industry is preferred.
• Ability to lift and carry up to 20 kg.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

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